Inbound estimate calls hit voicemail mid-job.
You are on a roof at 2 pm; the homeowner calls; the call goes to voicemail. The assistant takes the scope, the address, and the preferred window.
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For NYC general contractors, GCs, and licensed sub-trades
A field office that takes the estimate call while you are on a roof.
VoiceLab does not publish a dollar figure or citywide close-rate for missed estimate calls. Source: NYC Department of Buildings public permit records; Local Law 11 (Façade Inspection Safety Program). After go-live the console counts estimate requests captured during crew hours; this page does not quote a win rate from those filings.
For NYC general contractors and licensed sub-trades — exterior, roofing, masonry, gut renovations, mechanical, electrical, plumbing. VoiceLab is an operated front desk: we set it up, tune it to your trades and service area, and run it. The assistant answers homeowner and property-manager calls, qualifies the scope, captures the address and preferred window, and your team confirms the site visit.
A helpful first response while your team is busy.
Property-manager calls need a faster turnaround than a callback.
The assistant captures the building, the unit, the access details, and the window they want. You confirm the visit in one tap instead of trading voicemails.
Change-order phone calls fragment the workday.
The assistant logs the request with the job and address as the caller states them. The summary records the caller’s stated urgency for your team to review.
One call, six lines.
An illustrative conversation. Business names and caller details are fictional; your call flow is prepared with your team.
| Speaker | Line |
|---|---|
| Caller | My roof is leaking on the third floor — can someone come this week? |
| Assistant | This is the office line for North Slope Exterior. I can take the address, the leak location, and a window. Name and callback number? |
| Caller | Sam Okonkwo, 347-555-0166. 418 12th Street, Park Slope. |
| Assistant | Sam Okonkwo, 347-555-0166, 418 12th Street, Park Slope, third-floor leak. Owner or tenant? Any water in the unit now? |
| Caller | I'm the owner. Ceiling is wet. Can you give me a price on the phone? |
| Assistant | I cannot quote a price from this call. I logged a site-visit request for this week. The office will confirm the window. If water is at electrical fixtures, shut the breaker and use 911 if anyone is in danger. |
What the assistant does not do.
| Boundary | Detail |
|---|---|
| No prices on the phone | Estimates are given after a site visit, by your team. |
| No permit advice | The assistant does not interpret DOB or Landmark rules. |
| No dispatch of emergency trades | Life-safety is 911. Everything else is a logged request. |
Real questions your assistant will answer.
We prepare your assistant with the facts your team verifies: hours, locations, services, and the right person to contact. Example questions:
- “My roof is leaking on the third floor — can someone come look this week?”
- “I need a price on a kitchen gut on a Park Slope brownstone.”
- “My building manager wants a façade inspection per Local Law 11 — what do you charge?”
- “Can we add a bathroom to the basement on the 14th Street job?”
- “Are your guys coming Tuesday or Wednesday this week?”
- “Do you have an EIN we can send for our W-9?”
What we set up before you go live.
- Estimate-request capture. On-site estimate requests captured in full — property address, trade type, scope in the caller’s words, preferred window.
- Scope qualification. Property type, permit status, owner-vs-renter caller, expected timeline, and budget band land in the call summary.
- Change-order intake. For existing jobs, the assistant captures the change-order request with the job and address as stated. Emergency-sounding calls are described plainly in the summary.
- Compliance defaults. Recording disclosure spoken at call start. NYC DOB / DOL license number in the greeting if you choose. NY GBL Article 36-A language available as an optional spoken disclosure for residential-job inquiries.
Cost, porting, launch, accuracy, exit
What does VoiceLab cost?
- Starter is $800 per month subscription, $150 per month maintenance and tuning, and $1,800 setup split across 12 months ($150 per month). The published monthly total is $1,100. Included voice minutes: 500. After that, overage is $0.25 per minute. Growth and Scale are itemized on /pricing. Final numbers are on the proposal our team sends — the /apply form does not charge a card. Read the page
Can I keep my existing number?
- Yes. VoiceLab files a port with the losing carrier. Simple U.S. NANP ports typically complete in 2–14 business days after the Firm Order Commitment date (FCC Local Number Portability). Your current number stays live until the port completes. A new number can be provisioned the same week as setup if you are not porting. Read the page
How long until the line is live?
- Apply today (about 30 seconds). A scoping call is 1–3 days later. An itemized proposal follows 3–7 days after scope. After you sign, setup is 7–14 days: number, hours, greeting, and at least 10 verified FAQs before the first live call. Timings are on /how-it-works; they are not a service-level contract. Read the page
How do you measure whether the assistant is accurate?
- Before go-live we run the assistant against a labeled sheet of your FAQs — hours, fees, location, policies. A question that is not on the sheet becomes a message for your team, not a guessed answer. We score match vs the sheet you signed. We do not publish a percentage. Healthcare is the vertical where that boundary is strictest — the assistant captures the request and stays inside the lines. Read the page
How do I leave the contract?
- Cancel before the renewal date in account settings or by emailing billing@voicelabnyc.com (Terms §7). The financed setup remainder is billed on the final invoice. Unused minutes are not a transferable credit. Refunds follow /refund-policy. We email a renewal reminder with the price and date under NY GBL §527-a. Read the page
Will it book the crew on the job calendar we already run?
- Write-back to the job calendar you already run is scoped during onboarding. Until then, every request is in the VoiceLab dashboard.
Want it scoped for your business?
Tell us how your business handles calls. Our team will arrange a conversation with you.