Clear plans. Personal setup.

Three tiers. Every line item visible.

Your subscription, ongoing support, and setup are itemized below. The 12-month setup financing is built into the monthly bill, so your base monthly amount stays consistent. Additional usage is billed separately. Your team receives a tailored proposal before making a commitment.

Starter

Starting at $1,100 / month

One assistant on one phone line. Right for a solo operator or a small office that wants the line answered.

Subscription tariff: $800.00
Setup fee, 12-month split: $150.00
Maintenance + tuning: $150.00
Monthly total: $1,100.00
Setup fee total (financed): $1,800.00
12-month contract value: $13,200.00
Voice overage (after included minutes): $0.25 / min

1 assistant, around the clock (no human SLA)
1 dedicated phone number
500 voice minutes / month
Up to 3 teammates on the dashboard
One workflow integration scoped and built with you during setup
TCPA + NY-statute aware out of the box

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Growth

Starting at $2,000 / month

Two assistants, two lines, more minutes. Right for a multi-location business or a growing service operation.

Subscription tariff: $1,500.00
Setup fee, 12-month split: $250.00
Maintenance + tuning: $250.00
Monthly total: $2,000.00
Setup fee total (financed): $3,000.00
12-month contract value: $24,000.00
Voice overage (after included minutes): $0.22 / min

Up to 2 assistants
2 dedicated phone numbers
1,500 voice minutes / month
Up to 10 teammates on the dashboard
Up to 2 custom workflow integrations, built with you
Per-location assistant setup and tuning
Priority response from the VoiceLab tuning team

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Scale

Starting at $3,300 / month

For multi-location and high-volume operations. Greeting, hours and transfer rules per location, larger minute pool, dedicated success engineer.

Subscription tariff: $2,500.00
Setup fee, 12-month split: $400.00
Maintenance + tuning: $400.00
Monthly total: $3,300.00
Setup fee total (financed): $4,800.00
12-month contract value: $39,600.00
Voice overage (after included minutes): $0.20 / min

Up to 5 assistants
Up to 5 dedicated phone numbers
4,000 voice minutes / month
Up to 25 teammates on the dashboard
Custom integrations designed around your systems
Per-location assistants and greetings
Dedicated success engineer
Quarterly business review

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The fine print, plainly.

12-month term, billed monthly. Cancel before the renewal date through your account settings or by emailing billing@voicelabnyc.com (Terms §7). The financed portion of the one-time setup fee is payable across the term and remains owed if you cancel early; it is billed on the final invoice.
Auto-renewal (NY GBL §527-a). Your subscription renews at the end of the term at the then-current rate unless you cancel first. Before the term ends we email a renewal reminder stating the renewal price and the date it takes effect, so you can cancel before it renews. Full terms in the Terms of Service §7.
No charge until your contract is signed. The /apply form is a free intake. Our team scopes the deal, sends an itemized proposal, and you pay only after you sign. No card on file during scoping.
Minute overage is billed per minute. Starter includes 500 voice minutes / month, Growth 1500, Scale 4000. Past the pool, you pay the per-minute rate on the card ($0.25 / $0.22 / $0.20). There is no per-booking fee and no percentage of collections. The dashboard shows minutes used each day.
What is in the monthly total. Subscription + setup split across 12 months + maintenance. Line items on each card are the published catalog. Prices are stored in cents on the server; this page does not take a price from the browser.
Refunds. Refund eligibility is governed by the Refund Policy. We do not pro-rate partial months except where required by law.

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