For NY-State real-estate brokerages and individual agents

A front desk that takes the showing request while you are on a walkthrough.

VoiceLab does not publish a dollar figure or statewide miss-rate for NY brokerages. Source: National Association of Realtors, Profile of Home Buyers and Sellers (annual). After go-live the console counts after-hours showing requests captured on this line; this page does not restate NAR percentages as a VoiceLab result.

VoiceLab is an operated front desk for NY-State residential brokerages — Manhattan, Brooklyn, Queens, Long Island, the Hudson Valley. The team sets it up, tunes it to the listing facts you verify, and runs it. The assistant answers buyer-side calls, captures who called, what they want, and when they want to see it, and writes a transcript plus a summary into the dashboard.

Request a callback See pricing How it works

For real estate in New York

A helpful first response while your team is busy.

Showing inquiries arrive after hours.

Buyers call in the evening and on weekends. The office is closed. The assistant answers, takes the buyer name, callback number, and preferred showing time, and the request is in the dashboard before you open.

Listing-agent callbacks stack while you are showing.

You miss a call mid-walkthrough. The assistant answers, takes must-haves and a callback number, and your team confirms the showing from the dashboard.

Lead qualification eats showing hours.

Budget, neighborhoods, timeline — the assistant asks on the call. The answers sit next to the transcript so the callback already knows the deal.

One call, six lines.

An illustrative conversation. Business names and caller details are fictional; your call flow is prepared with your team.

Six spoken lines from one inbound call
Speaker	Line
Caller	Hi — is 327 Atlantic still available?
Assistant	This is the front desk for Harbor + Lane. I can check the listing sheet. May I have your name and a callback number?
Caller	Priya Shah, 917-555-0142. Can I see it Saturday at 11?
Assistant	I have Priya Shah, 917-555-0142, showing request for 327 Atlantic, Saturday at 11. An agent will confirm that window. Anything else the agent should know?
Caller	Pre-approved to 1.2 million, two bedrooms, outdoor space.
Assistant	Noted on the request: pre-approved to 1.2 million, two bedrooms, outdoor space. You will get a callback to confirm Saturday at 11.

What the assistant does not do.

Boundaries the assistant will not cross
Boundary	Detail
No advice on value or negotiation	The assistant does not opine on asking price, offer strategy, or whether to list.
No facts off the listing sheet	If the square footage or tax figure is not on the verified sheet, it takes a message.
No showing is booked until an agent confirms	The assistant captures the request. Your team confirms the slot.

Real questions your assistant will answer.

We prepare your assistant with the facts your team verifies: hours, locations, services, and the right person to contact. Example questions:

“What's the asking on 327 Atlantic?”
“Is the brownstone on Lefferts still available?”
“Can I see the Park Slope listing this Saturday at 11?”
“What's the maintenance on the Cobble Hill 2BR?”
“I want to list — who do I talk to?”

What we set up before you go live.

Verified listing facts. During onboarding we load the facts you verify — active listings, asking prices, open-house windows, policies. The assistant speaks only from that sheet; when it is not sure, it takes a message.
Showing-request capture. Every showing request is captured in full — property, preferred day and time, buyer's name and callback number. Calendar integration is scoped during onboarding around the calendar you already use.
Call record for every lead. Every call becomes a transcript, a summary, and a recording with duration in the dashboard — reviewable by the team, across agents and listings.
Compliance defaults. Recording disclosure spoken at call start. NY DOS license-number reference in the greeting if you choose to surface it.

Cost, porting, launch, accuracy, exit

What does VoiceLab cost?: Starter is $800 per month subscription, $150 per month maintenance and tuning, and $1,800 setup split across 12 months ($150 per month). The published monthly total is $1,100. Included voice minutes: 500. After that, overage is $0.25 per minute. Growth and Scale are itemized on /pricing. Final numbers are on the proposal our team sends — the /apply form does not charge a card. Read the page
Can I keep my existing number?: Yes. VoiceLab files a port with the losing carrier. Simple U.S. NANP ports typically complete in 2–14 business days after the Firm Order Commitment date (FCC Local Number Portability). Your current number stays live until the port completes. A new number can be provisioned the same week as setup if you are not porting. Read the page
How long until the line is live?: Apply today (about 30 seconds). A scoping call is 1–3 days later. An itemized proposal follows 3–7 days after scope. After you sign, setup is 7–14 days: number, hours, greeting, and at least 10 verified FAQs before the first live call. Timings are on /how-it-works; they are not a service-level contract. Read the page
How do you measure whether the assistant is accurate?: Before go-live we run the assistant against a labeled sheet of your FAQs — hours, fees, location, policies. A question that is not on the sheet becomes a message for your team, not a guessed answer. We score match vs the sheet you signed. We do not publish a percentage. Healthcare is the vertical where that boundary is strictest — the assistant captures the request and stays inside the lines. Read the page
How do I leave the contract?: Cancel before the renewal date in account settings or by emailing billing@voicelabnyc.com (Terms §7). The financed setup remainder is billed on the final invoice. Unused minutes are not a transferable credit. Refunds follow /refund-policy. We email a renewal reminder with the price and date under NY GBL §527-a. Read the page
Does the assistant write back to my CRM?: CRM write-back is scoped during onboarding around the system you already run. Until that integration is live, every call is still in the VoiceLab dashboard as transcript, summary, and recording.

Want it scoped for your business?

Tell us how your business handles calls. Our team will arrange a conversation with you.

Request a callback

A front desk that takes the showing request while you are on a walkthrough.

A helpful first response while your team is busy.

Showing inquiries arrive after hours.

Listing-agent callbacks stack while you are showing.

You miss a call mid-walkthrough. The assistant answers, takes must-haves and a callback number, and your team confirms the showing from the dashboard.

Lead qualification eats showing hours.

Budget, neighborhoods, timeline — the assistant asks on the call. The answers sit next to the transcript so the callback already knows the deal.

One call, six lines.

An illustrative conversation. Business names and caller details are fictional; your call flow is prepared with your team.

Six spoken lines from one inbound call
Speaker	Line
Caller	Hi — is 327 Atlantic still available?
Assistant	This is the front desk for Harbor + Lane. I can check the listing sheet. May I have your name and a callback number?
Caller	Priya Shah, 917-555-0142. Can I see it Saturday at 11?
Assistant	I have Priya Shah, 917-555-0142, showing request for 327 Atlantic, Saturday at 11. An agent will confirm that window. Anything else the agent should know?
Caller	Pre-approved to 1.2 million, two bedrooms, outdoor space.
Assistant	Noted on the request: pre-approved to 1.2 million, two bedrooms, outdoor space. You will get a callback to confirm Saturday at 11.

What the assistant does not do.

Boundaries the assistant will not cross
Boundary	Detail
No advice on value or negotiation	The assistant does not opine on asking price, offer strategy, or whether to list.
No facts off the listing sheet	If the square footage or tax figure is not on the verified sheet, it takes a message.
No showing is booked until an agent confirms	The assistant captures the request. Your team confirms the slot.

Real questions your assistant will answer.

We prepare your assistant with the facts your team verifies: hours, locations, services, and the right person to contact. Example questions:

“What's the asking on 327 Atlantic?”

“Is the brownstone on Lefferts still available?”

“Can I see the Park Slope listing this Saturday at 11?”

“What's the maintenance on the Cobble Hill 2BR?”

“I want to list — who do I talk to?”

What we set up before you go live.

Verified listing facts. During onboarding we load the facts you verify — active listings, asking prices, open-house windows, policies. The assistant speaks only from that sheet; when it is not sure, it takes a message.

Showing-request capture. Every showing request is captured in full — property, preferred day and time, buyer's name and callback number. Calendar integration is scoped during onboarding around the calendar you already use.

Call record for every lead. Every call becomes a transcript, a summary, and a recording with duration in the dashboard — reviewable by the team, across agents and listings.

Compliance defaults. Recording disclosure spoken at call start. NY DOS license-number reference in the greeting if you choose to surface it.

Cost, porting, launch, accuracy, exit

What does VoiceLab cost?

Starter is $800 per month subscription, $150 per month maintenance and tuning, and $1,800 setup split across 12 months ($150 per month). The published monthly total is $1,100. Included voice minutes: 500. After that, overage is $0.25 per minute. Growth and Scale are itemized on /pricing. Final numbers are on the proposal our team sends — the /apply form does not charge a card. Read the page

Can I keep my existing number?

Yes. VoiceLab files a port with the losing carrier. Simple U.S. NANP ports typically complete in 2–14 business days after the Firm Order Commitment date (FCC Local Number Portability). Your current number stays live until the port completes. A new number can be provisioned the same week as setup if you are not porting. Read the page

How long until the line is live?

Apply today (about 30 seconds). A scoping call is 1–3 days later. An itemized proposal follows 3–7 days after scope. After you sign, setup is 7–14 days: number, hours, greeting, and at least 10 verified FAQs before the first live call. Timings are on /how-it-works; they are not a service-level contract. Read the page

How do you measure whether the assistant is accurate?

Before go-live we run the assistant against a labeled sheet of your FAQs — hours, fees, location, policies. A question that is not on the sheet becomes a message for your team, not a guessed answer. We score match vs the sheet you signed. We do not publish a percentage. Healthcare is the vertical where that boundary is strictest — the assistant captures the request and stays inside the lines. Read the page

How do I leave the contract?

Cancel before the renewal date in account settings or by emailing billing@voicelabnyc.com (Terms §7). The financed setup remainder is billed on the final invoice. Unused minutes are not a transferable credit. Refunds follow /refund-policy. We email a renewal reminder with the price and date under NY GBL §527-a. Read the page

Does the assistant write back to my CRM?

CRM write-back is scoped during onboarding around the system you already run. Until that integration is live, every call is still in the VoiceLab dashboard as transcript, summary, and recording.