For NY-licensed dental practices

A front desk that captures the chair request and does not diagnose a tooth.

VoiceLab does not publish a dollar figure or national missed-call rate for dental offices. Source: American Dental Association Health Policy Institute (public research). After go-live the console counts new-patient and after-hours requests captured on this line; this page does not convert ADA access research into a revenue claim.

For NY-licensed dental practices. VoiceLab is an operated front desk: we set it up on hours, location, accepted-plan list, and visit prep you verify, and run it. The assistant captures name, callback number, and the reason in the caller’s words. It gives no dental advice and does not triage pain.

Request a callback See pricing How it works

A helpful first response while your team is busy.

Hygiene is in the chair; new-patient calls roll to voicemail.

The assistant answers, takes the new-patient request, and the desk returns the call with the schedule open.

After-hours “tooth pain” calls need a boundary.

The assistant does not decide if it is an emergency. It reads the after-hours path on your sheet and captures a message.

Insurance questions eat the desk.

The assistant reads the accepted-plan list you verified. It does not quote what a plan will pay.

One call, six lines.

An illustrative conversation. Business names and caller details are fictional; your call flow is prepared with your team.

Six spoken lines from one inbound call
Speaker	Line
Caller	I chipped a front tooth last night — do I need to come in today?
Assistant	This is the front desk for Canal Street Dental. I cannot advise on a tooth. If this is an emergency, the sheet names NYU Langone dental emergency. Otherwise I can take a same-day request. Name and callback number?
Caller	Chris Alvarez, 646-555-0188.
Assistant	Chris Alvarez, 646-555-0188, chipped front tooth, last night. Do you want a same-day request on the desk list?
Caller	Yes — I have Delta Dental PPO. Does that cover a crown?
Assistant	Delta Dental PPO is on the accepted-plan list. I cannot say what a plan will pay. Same-day request logged. The desk will call you back about a chair.

What the assistant does not do.

Boundaries the assistant will not cross
Boundary	Detail
No diagnosis	The assistant does not name a condition or read a radiograph.
No treatment plan	Crowns, implants, and ortho consults are scheduled, not sold, on this line.
No claims path	Accepted-plan list only. No coverage quotes.

Real questions your assistant will answer.

We prepare your assistant with the facts your team verifies: hours, locations, services, and the right person to contact. Example questions:

“Do you take Delta Dental PPO?”
“Can I move my cleaning from Thursday to next week?”
“I chipped a front tooth last night — do I need to come in today?”
“What should I bring to a new-patient exam?”
“Do you do Invisalign consults?”
“Is the office open the Friday after Thanksgiving?”

What we set up before you go live.

Verified front-desk facts. Hours, location, parking, accepted-plan list, new-patient packet, after-hours emergency clinic you name.
Appointment-request capture. Name, callback number, preferred windows, reason in the caller’s words. PMS write-back is scoped during onboarding.
Clinical boundary. No diagnosis, no “is this an abscess” opinion, no treatment plan. Pain calls get the emergency path on the sheet.
Compliance defaults. Recording disclosure at call start. HIPAA-aware controls. A BAA is signed once HIPAA Mode prerequisites are met. Call records are available according to your workspace settings and retention policy.

Cost, porting, launch, accuracy, exit

What does VoiceLab cost?: Starter is $800 per month subscription, $150 per month maintenance and tuning, and $1,800 setup split across 12 months ($150 per month). The published monthly total is $1,100. Included voice minutes: 500. After that, overage is $0.25 per minute. Growth and Scale are itemized on /pricing. Final numbers are on the proposal our team sends — the /apply form does not charge a card. Read the page
Can I keep my existing number?: Yes. VoiceLab files a port with the losing carrier. Simple U.S. NANP ports typically complete in 2–14 business days after the Firm Order Commitment date (FCC Local Number Portability). Your current number stays live until the port completes. A new number can be provisioned the same week as setup if you are not porting. Read the page
How long until the line is live?: Apply today (about 30 seconds). A scoping call is 1–3 days later. An itemized proposal follows 3–7 days after scope. After you sign, setup is 7–14 days: number, hours, greeting, and at least 10 verified FAQs before the first live call. Timings are on /how-it-works; they are not a service-level contract. Read the page
How do you measure whether the assistant is accurate?: Before go-live we run the assistant against a labeled sheet of your FAQs — hours, fees, location, policies. A question that is not on the sheet becomes a message for your team, not a guessed answer. We score match vs the sheet you signed. We do not publish a percentage. Healthcare is the vertical where that boundary is strictest — the assistant captures the request and stays inside the lines. Read the page
How do I leave the contract?: Cancel before the renewal date in account settings or by emailing billing@voicelabnyc.com (Terms §7). The financed setup remainder is billed on the final invoice. Unused minutes are not a transferable credit. Refunds follow /refund-policy. We email a renewal reminder with the price and date under NY GBL §527-a. Read the page
Will this write to the practice software we already run?: Practice-software write-back is scoped during onboarding around the system you already run. Until then, every request is in the VoiceLab dashboard.

Want it scoped for your business?

Tell us how your business handles calls. Our team will arrange a conversation with you.

Request a callback

A front desk that captures the chair request and does not diagnose a tooth.

A helpful first response while your team is busy.

Hygiene is in the chair; new-patient calls roll to voicemail.

The assistant answers, takes the new-patient request, and the desk returns the call with the schedule open.

After-hours “tooth pain” calls need a boundary.

The assistant does not decide if it is an emergency. It reads the after-hours path on your sheet and captures a message.

Insurance questions eat the desk.

The assistant reads the accepted-plan list you verified. It does not quote what a plan will pay.

One call, six lines.

An illustrative conversation. Business names and caller details are fictional; your call flow is prepared with your team.

Six spoken lines from one inbound call
Speaker	Line
Caller	I chipped a front tooth last night — do I need to come in today?
Assistant	This is the front desk for Canal Street Dental. I cannot advise on a tooth. If this is an emergency, the sheet names NYU Langone dental emergency. Otherwise I can take a same-day request. Name and callback number?
Caller	Chris Alvarez, 646-555-0188.
Assistant	Chris Alvarez, 646-555-0188, chipped front tooth, last night. Do you want a same-day request on the desk list?
Caller	Yes — I have Delta Dental PPO. Does that cover a crown?
Assistant	Delta Dental PPO is on the accepted-plan list. I cannot say what a plan will pay. Same-day request logged. The desk will call you back about a chair.

Boundary

Detail

No diagnosis

The assistant does not name a condition or read a radiograph.

No treatment plan

Crowns, implants, and ortho consults are scheduled, not sold, on this line.

No claims path

Accepted-plan list only. No coverage quotes.

Real questions your assistant will answer.

We prepare your assistant with the facts your team verifies: hours, locations, services, and the right person to contact. Example questions:

“Do you take Delta Dental PPO?”

“Can I move my cleaning from Thursday to next week?”

“I chipped a front tooth last night — do I need to come in today?”

“What should I bring to a new-patient exam?”

“Do you do Invisalign consults?”

“Is the office open the Friday after Thanksgiving?”

What we set up before you go live.

Verified front-desk facts. Hours, location, parking, accepted-plan list, new-patient packet, after-hours emergency clinic you name.

Appointment-request capture. Name, callback number, preferred windows, reason in the caller’s words. PMS write-back is scoped during onboarding.

Clinical boundary. No diagnosis, no “is this an abscess” opinion, no treatment plan. Pain calls get the emergency path on the sheet.

Compliance defaults. Recording disclosure at call start. HIPAA-aware controls. A BAA is signed once HIPAA Mode prerequisites are met. Call records are available according to your workspace settings and retention policy.

Cost, porting, launch, accuracy, exit

What does VoiceLab cost?

Starter is $800 per month subscription, $150 per month maintenance and tuning, and $1,800 setup split across 12 months ($150 per month). The published monthly total is $1,100. Included voice minutes: 500. After that, overage is $0.25 per minute. Growth and Scale are itemized on /pricing. Final numbers are on the proposal our team sends — the /apply form does not charge a card. Read the page

Can I keep my existing number?

Yes. VoiceLab files a port with the losing carrier. Simple U.S. NANP ports typically complete in 2–14 business days after the Firm Order Commitment date (FCC Local Number Portability). Your current number stays live until the port completes. A new number can be provisioned the same week as setup if you are not porting. Read the page

How long until the line is live?

Apply today (about 30 seconds). A scoping call is 1–3 days later. An itemized proposal follows 3–7 days after scope. After you sign, setup is 7–14 days: number, hours, greeting, and at least 10 verified FAQs before the first live call. Timings are on /how-it-works; they are not a service-level contract. Read the page

How do you measure whether the assistant is accurate?

Before go-live we run the assistant against a labeled sheet of your FAQs — hours, fees, location, policies. A question that is not on the sheet becomes a message for your team, not a guessed answer. We score match vs the sheet you signed. We do not publish a percentage. Healthcare is the vertical where that boundary is strictest — the assistant captures the request and stays inside the lines. Read the page

How do I leave the contract?

Cancel before the renewal date in account settings or by emailing billing@voicelabnyc.com (Terms §7). The financed setup remainder is billed on the final invoice. Unused minutes are not a transferable credit. Refunds follow /refund-policy. We email a renewal reminder with the price and date under NY GBL §527-a. Read the page

Will this write to the practice software we already run?

Practice-software write-back is scoped during onboarding around the system you already run. Until then, every request is in the VoiceLab dashboard.