Prospective-client calls arrive while you are in court.
A new matter that hits voicemail moves to the firm down the block. The assistant answers, captures the intake, and your team confirms the consult from the dashboard.
Industry
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For NY-licensed small + mid-size law firms
A receptionist that captures the intake and does not give legal advice.
VoiceLab does not publish a dollar figure or conversion rate for NY intake calls. Source: NY Rules of Professional Conduct 7.1 (attorney advertising). After go-live the console counts prospective-client intakes captured outside posted hours; this page does not claim legal results.
For NY-State-admitted firms — solo practitioners through 30-attorney boutiques. VoiceLab is an operated front desk: we set it up, tune it to your practice areas and intake questions, and run it. The assistant captures the caller, the matter type, and the urgency in a structured summary. It quotes no fees and gives no legal advice.
A helpful first response while your team is busy.
Conflict checks slow every intake.
The assistant captures full names and opposing parties as the caller states them, so the conflict check runs before anyone calls back.
Existing-client calls need a record, not a queue.
When a current client calls about an open matter, the assistant takes a structured message — matter as stated, question, urgency — visible to the assigned attorney when the call ends.
One call, six lines.
An illustrative conversation. Business names and caller details are fictional; your call flow is prepared with your team.
| Speaker | Line |
|---|---|
| Caller | I was just in a car accident — can someone help? |
| Assistant | This is the intake line for Adler & Kim. I can take your name, number, and what happened as you state it. I cannot give legal advice. |
| Caller | Jordan Hale, 212-555-0177. Rear-ended on the BQE this morning. |
| Assistant | Jordan Hale, 212-555-0177, motor-vehicle, BQE, this morning. Any other party name you can share for a conflict check? |
| Caller | The other driver said her name was Patel. Can you tell me if I have a case? |
| Assistant | I captured Patel as stated. I cannot say whether you have a case. An attorney will call you back about a consult. If you need emergency medical care, use 911. |
What the assistant does not do.
| Boundary | Detail |
|---|---|
| No legal advice | The assistant does not interpret statutes, rights, or likely outcomes. |
| No fee quotes beyond the published intake fee | Anything else defers to the attorney. |
| No UPL | The assistant is not a lawyer and does not form an attorney-client relationship. |
Real questions your assistant will answer.
We prepare your assistant with the facts your team verifies: hours, locations, services, and the right person to contact. Example questions:
- “I was just in a car accident — can someone help?”
- “I need to set up an LLC for a side business.”
- “My landlord is trying to evict me; can I talk to a lawyer?”
- “Is it too late to call about my mother's estate?”
- “Can you tell me what's happening with the closing on Monday?”
- “Do you do flat-fee divorces?”
What we set up before you go live.
- Structured intake capture. Caller name, callback number, matter type, opposing parties as stated, and timeline captured on every prospective-client call.
- Consult requests. Preferred consult times captured with the intake. The published intake fee can be read at request time if you choose; the assistant quotes nothing beyond it.
- Existing-matter messages. Existing-client calls become structured callbacks — matter reference as stated, question, urgency — with transcript and recording attached.
- Compliance defaults. Recording disclosure read at call start. The greeting forbids legal advice or quoting fees beyond the published intake fee.
Cost, porting, launch, accuracy, exit
What does VoiceLab cost?
- Starter is $800 per month subscription, $150 per month maintenance and tuning, and $1,800 setup split across 12 months ($150 per month). The published monthly total is $1,100. Included voice minutes: 500. After that, overage is $0.25 per minute. Growth and Scale are itemized on /pricing. Final numbers are on the proposal our team sends — the /apply form does not charge a card. Read the page
Can I keep my existing number?
- Yes. VoiceLab files a port with the losing carrier. Simple U.S. NANP ports typically complete in 2–14 business days after the Firm Order Commitment date (FCC Local Number Portability). Your current number stays live until the port completes. A new number can be provisioned the same week as setup if you are not porting. Read the page
How long until the line is live?
- Apply today (about 30 seconds). A scoping call is 1–3 days later. An itemized proposal follows 3–7 days after scope. After you sign, setup is 7–14 days: number, hours, greeting, and at least 10 verified FAQs before the first live call. Timings are on /how-it-works; they are not a service-level contract. Read the page
How do you measure whether the assistant is accurate?
- Before go-live we run the assistant against a labeled sheet of your FAQs — hours, fees, location, policies. A question that is not on the sheet becomes a message for your team, not a guessed answer. We score match vs the sheet you signed. We do not publish a percentage. Healthcare is the vertical where that boundary is strictest — the assistant captures the request and stays inside the lines. Read the page
How do I leave the contract?
- Cancel before the renewal date in account settings or by emailing billing@voicelabnyc.com (Terms §7). The financed setup remainder is billed on the final invoice. Unused minutes are not a transferable credit. Refunds follow /refund-policy. We email a renewal reminder with the price and date under NY GBL §527-a. Read the page
Does this create an attorney-client relationship?
- No. Calling the intake line and leaving a message does not form an attorney-client relationship. The attorney does that, in writing, after conflict check.
Want it scoped for your business?
Tell us how your business handles calls. Our team will arrange a conversation with you.