For NYC + NY-State independent restaurants

A host that takes the reservation request while the floor seats two parties.

VoiceLab does not publish a dollar figure or citywide missed-call rate for NYC independents. Source: NYC Department of Health and Mental Hygiene restaurant inspection records (public). After go-live the console counts reservation requests captured after the posted close; this page does not estimate missed-call dollars from those filings.

For NYC neighborhood restaurants. VoiceLab is an operated front desk: we set it up, tune it to your menu, hours, and policies, and run it. The assistant answers reservation calls, captures party size, seating preference, and dietary notes, and your team confirms the table from the dashboard.

Request a callback See pricing How it works

For restaurants in New York

A helpful first response while your team is busy.

Dinner-rush phones ring while the hostess seats two parties.

The caller hits voicemail and books across the street. The assistant picks up while the hostess finishes the rooftop seating. Party, time, and notes are in the dashboard when she gets back to the stand.

Allergy notes get lost between phone and floor.

The assistant captures the allergy, the table-side preference, and the birthday note in the call summary — a record the next shift can read.

Weekend brunch demand swamps the line by 9 am.

The assistant helps handle incoming calls and capture requests while your team is on the floor. Your staff can review requests and confirm availability.

One call, six lines.

An illustrative conversation. Business names and caller details are fictional; your call flow is prepared with your team.

Six spoken lines from one inbound call
Speaker	Line
Caller	Table for four tomorrow at 7?
Assistant	This is the host line for Casa Vera. I can take the request. Name and callback number?
Caller	Daniel Cho, 646-555-0190. Window if you have it.
Assistant	Daniel Cho, 646-555-0190, four guests tomorrow at 7, window if available. Any allergy or occasion we should put on the ticket?
Caller	Tree-nut allergy, birthday.
Assistant	Noted: tree-nut allergy, birthday. The floor will confirm the table. If 7 is gone they will offer the next window.

What the assistant does not do.

Boundaries the assistant will not cross
Boundary	Detail
No table is held until the floor confirms	The assistant captures the request. Your host confirms in the book you already run.
No invented wait times	If the wait is not on the verified sheet, the assistant takes a message.
No kitchen promises	Allergy notes are captured. The kitchen decides what it can plate.

Real questions your assistant will answer.

We prepare your assistant with the facts your team verifies: hours, locations, services, and the right person to contact. Example questions:

“Table for four tomorrow at 7?”
“Do you do private events on a Sunday afternoon?”
“Are you open Christmas Eve?”
“What's your corkage on a half-magnum?”
“My nephew has a tree-nut allergy — can the kitchen accommodate?”
“I left my AirPods at the bar last night.”

What we set up before you go live.

Reservation-request capture. Every booking request captured in full — party size, date, time, seating preference, occasion. Integration with the reservation system you already use is scoped during onboarding.
Dietary + occasion notes. Allergies, birthdays, anniversaries, and dietary restrictions captured per request in the transcript and summary.
Hours, holidays, and private events. Daily hours, holiday closures, brunch-only windows, prix-fixe periods, and event-buyout inquiries configured from facts you verify.
Compliance defaults. Recording disclosure spoken at call start. New York one-party-consent recording posture honored by default.

Cost, porting, launch, accuracy, exit

What does VoiceLab cost?: Starter is $800 per month subscription, $150 per month maintenance and tuning, and $1,800 setup split across 12 months ($150 per month). The published monthly total is $1,100. Included voice minutes: 500. After that, overage is $0.25 per minute. Growth and Scale are itemized on /pricing. Final numbers are on the proposal our team sends — the /apply form does not charge a card. Read the page
Can I keep my existing number?: Yes. VoiceLab files a port with the losing carrier. Simple U.S. NANP ports typically complete in 2–14 business days after the Firm Order Commitment date (FCC Local Number Portability). Your current number stays live until the port completes. A new number can be provisioned the same week as setup if you are not porting. Read the page
How long until the line is live?: Apply today (about 30 seconds). A scoping call is 1–3 days later. An itemized proposal follows 3–7 days after scope. After you sign, setup is 7–14 days: number, hours, greeting, and at least 10 verified FAQs before the first live call. Timings are on /how-it-works; they are not a service-level contract. Read the page
How do you measure whether the assistant is accurate?: Before go-live we run the assistant against a labeled sheet of your FAQs — hours, fees, location, policies. A question that is not on the sheet becomes a message for your team, not a guessed answer. We score match vs the sheet you signed. We do not publish a percentage. Healthcare is the vertical where that boundary is strictest — the assistant captures the request and stays inside the lines. Read the page
How do I leave the contract?: Cancel before the renewal date in account settings or by emailing billing@voicelabnyc.com (Terms §7). The financed setup remainder is billed on the final invoice. Unused minutes are not a transferable credit. Refunds follow /refund-policy. We email a renewal reminder with the price and date under NY GBL §527-a. Read the page
Does this replace the reservation book we already run?: No. The assistant captures the request. Write-back to the book you already use is scoped during onboarding. Until then, the request lives in the VoiceLab dashboard.

Want it scoped for your business?

Tell us how your business handles calls. Our team will arrange a conversation with you.

Request a callback

A host that takes the reservation request while the floor seats two parties.

A helpful first response while your team is busy.

Dinner-rush phones ring while the hostess seats two parties.

Allergy notes get lost between phone and floor.

The assistant captures the allergy, the table-side preference, and the birthday note in the call summary — a record the next shift can read.

Weekend brunch demand swamps the line by 9 am.

The assistant helps handle incoming calls and capture requests while your team is on the floor. Your staff can review requests and confirm availability.

One call, six lines.

An illustrative conversation. Business names and caller details are fictional; your call flow is prepared with your team.

Six spoken lines from one inbound call
Speaker	Line
Caller	Table for four tomorrow at 7?
Assistant	This is the host line for Casa Vera. I can take the request. Name and callback number?
Caller	Daniel Cho, 646-555-0190. Window if you have it.
Assistant	Daniel Cho, 646-555-0190, four guests tomorrow at 7, window if available. Any allergy or occasion we should put on the ticket?
Caller	Tree-nut allergy, birthday.
Assistant	Noted: tree-nut allergy, birthday. The floor will confirm the table. If 7 is gone they will offer the next window.

What the assistant does not do.

Boundaries the assistant will not cross
Boundary	Detail
No table is held until the floor confirms	The assistant captures the request. Your host confirms in the book you already run.
No invented wait times	If the wait is not on the verified sheet, the assistant takes a message.
No kitchen promises	Allergy notes are captured. The kitchen decides what it can plate.

Real questions your assistant will answer.

We prepare your assistant with the facts your team verifies: hours, locations, services, and the right person to contact. Example questions:

“Table for four tomorrow at 7?”

“Do you do private events on a Sunday afternoon?”

“Are you open Christmas Eve?”

“What's your corkage on a half-magnum?”

“My nephew has a tree-nut allergy — can the kitchen accommodate?”

“I left my AirPods at the bar last night.”

What we set up before you go live.

Reservation-request capture. Every booking request captured in full — party size, date, time, seating preference, occasion. Integration with the reservation system you already use is scoped during onboarding.

Dietary + occasion notes. Allergies, birthdays, anniversaries, and dietary restrictions captured per request in the transcript and summary.

Hours, holidays, and private events. Daily hours, holiday closures, brunch-only windows, prix-fixe periods, and event-buyout inquiries configured from facts you verify.

Compliance defaults. Recording disclosure spoken at call start. New York one-party-consent recording posture honored by default.

Cost, porting, launch, accuracy, exit

What does VoiceLab cost?

Starter is $800 per month subscription, $150 per month maintenance and tuning, and $1,800 setup split across 12 months ($150 per month). The published monthly total is $1,100. Included voice minutes: 500. After that, overage is $0.25 per minute. Growth and Scale are itemized on /pricing. Final numbers are on the proposal our team sends — the /apply form does not charge a card. Read the page

Can I keep my existing number?

Yes. VoiceLab files a port with the losing carrier. Simple U.S. NANP ports typically complete in 2–14 business days after the Firm Order Commitment date (FCC Local Number Portability). Your current number stays live until the port completes. A new number can be provisioned the same week as setup if you are not porting. Read the page

How long until the line is live?

Apply today (about 30 seconds). A scoping call is 1–3 days later. An itemized proposal follows 3–7 days after scope. After you sign, setup is 7–14 days: number, hours, greeting, and at least 10 verified FAQs before the first live call. Timings are on /how-it-works; they are not a service-level contract. Read the page

How do you measure whether the assistant is accurate?

Before go-live we run the assistant against a labeled sheet of your FAQs — hours, fees, location, policies. A question that is not on the sheet becomes a message for your team, not a guessed answer. We score match vs the sheet you signed. We do not publish a percentage. Healthcare is the vertical where that boundary is strictest — the assistant captures the request and stays inside the lines. Read the page

How do I leave the contract?

Cancel before the renewal date in account settings or by emailing billing@voicelabnyc.com (Terms §7). The financed setup remainder is billed on the final invoice. Unused minutes are not a transferable credit. Refunds follow /refund-policy. We email a renewal reminder with the price and date under NY GBL §527-a. Read the page

Does this replace the reservation book we already run?

No. The assistant captures the request. Write-back to the book you already use is scoped during onboarding. Until then, the request lives in the VoiceLab dashboard.