Dinner-rush phones ring while the hostess seats two parties.
The caller bounces to voicemail and books at the brasserie across the street. VoiceLab picks up the line while your hostess finishes the rooftop seating.
For restaurants · NYC + NY-State independent restaurants
A host that answers every ring, books the table, and never forgets the allergy.
For NYC neighborhood restaurants — Italian, French, Korean, steakhouse, pizza, anything with a hostess phone. The assistant answers reservation calls, holds the table in OpenTable / Resy / Tock, captures party size + seating preference + dietary notes, and pages your front-of-house only when a human is actually needed.
What the assistant catches that your team misses.
Allergy notes get lost between phone and floor.
The assistant captures the allergy + table-side preference + birthday note in the reservation record, not a sticky on a screen the next shift will not see.
Weekend brunch demand swamps the line by 9 am.
One assistant handles 30+ concurrent calls without anyone waiting. Walk-in conversion goes up because nobody hits a busy signal.
Real questions your assistant will answer.
We train the assistant on your specifics — hours, inventory or calendar, fees, team. Sample inbound calls:
- “Table for four tomorrow at 7?”
- “Do you do private events on a Sunday afternoon?”
- “Are you open Christmas Eve?”
- “What's your corkage on a half-magnum?”
- “My nephew has a tree-nut allergy — can the kitchen accommodate?”
- “I left my AirPods at the bar last night.”
What we set up before you go live.
- Reservation system sync. Live bookings into OpenTable, Resy, Tock, SevenRooms, or directly into your Google Calendar. The assistant respects your shift caps and your block-out windows.
- Dietary + occasion notes. Allergies, birthdays, anniversaries, and dietary restrictions captured per reservation and visible to the floor on the table card.
- Hours, holidays, and private events. Daily hours, holiday closures, brunch-only windows, prix-fixe periods, and event-buyout availability all configured. The assistant never quotes a wrong open time.
- Compliance defaults. Recording disclosure at call start. TCPA-aware contact ledger for any SMS confirmations. NY GBL §349 disclosure on any prepaid-deposit reservation.
Want it scoped for your business?
Five minutes to apply. Oksana replies same business day with a scoping call invitation.